About Us
MENU

Data Privacy Statement

This Data Privacy Statement (“Statement”), which has been prepared in relation to R.A. 10173, otherwise known as the Data Privacy Act of 2012, and its implementing rules and regulations, describes how personal information are collected, processed, disclosed, and stored by LBP (LAND BANK OF THE PHIL.) INSURANCE BROKERAGE, INC. (LIBI) and is applicable to its employees and all persons who apply for or avail of any of LIBI’s insurance products and services. All employees, officers, customer/clients are enjoined to comply with and to share in the responsibility to secure and protect personal information collected and processed by LIBI in pursuit of legitimate purposes of servicing or processing insurance products.

Data to be collected

To provide the client with LIBI’s products and services and/or to implement client transactions, LIBI shall collect personal information from the client which may include, but are not limited to:
   
Name, Age, Date/Place of Birth, Gender, Civil Status, Nationality
   
Address and Contact Details
   
TIN/SSS/GSIS No.
   
Financial Background
   
Employment History
   
Name of Employer
   
Nature of Work/Self Employment/Business
   
Source of Funds
   
Status of Pending Civil/Criminal Cases (if any)

If deemed necessary, LIBI may request to verify the client’s personal information or seek additional information from regulatory, judicial, tax authorities, or credit bureaus.

Purpose of Data Processing

LIBI shall process the client’s personal information for the following purposes:

   To enable LIBI to acquire/cover or renew an insurance policy
   To assist the client and assess his/ her ongoing needs for insurance coverage
   To assess the client need for other products of LIBI.
   To ensure that Client information is accurate and up-to-date
   To comply with know-your-customer information requirements.
   To provide ease of contacting/communication with clients;
   To evaluate client’s eligibility for LIBI’s products and services

Method of Processing Personnal Data

Processing refers to the collection, recording, organization, storage, updating or modification, retrieval, consultation, use, consolidation, blocking, erasure or destruction of personal information. If necessary for the efficient delivery of LIBI’s products and insurance services, the processing of personal data may be outsourced to third party service providers subject to compliance with this Statement and the provisions of the Data Privacy Act and its Implementing Rules and Regulations.

LIBI shall collect personal information through, but not limited to, any of the following:

   
Face-to-face and/or telephone conversation with LIBI’S personnel
   
Accomplishment and/or signing of forms/documents

When Do We Collect Personal Information

LIBI collects information upon the client’s application for availment of insurance coverage and upon accomplishment of the application form for employment.

Recipients of Information

We are committed to holding our clients/ applicants personal information in strict confidence. We shall not disclose any such information unless authorized by our  clients/applicants  as required by law 

Retention and Disposal

Retention and disposal of personal information shall be made in accordance with the Records Disposal Policy and Records Disposition Schedule of LIBI and with accordance of the National Archives of the Philippines under RA 9470.

How We Safeguard Personal Information

In accordance with the Data Privacy Act No. 10173 or the Data Privacy Act 2012 (DPA), its implementing Rules and Regulations, and other relevant policies including issuances of the National Privacy Commission. LIBI, its employees and representatives shall handle personal information with utmost care and adhere to appropriate organizational, physical, and technical measures to maintain the confidentiality, integrity and security of all personal information in its possession.

Clients Rights

In accordance with the Data Privacy Act, the Client has the right to:
   
Be informed whether their personal information shall or have been processed;
   
Have reasonable access to their personal information;
   
Require LIBI to update their personal information;
   
Right to suspend, withdraw, or order the blocking, removal, or destruction of personal information if LIBI is not required to retain it by law or for legitimate business purposes and subject to the conditions for the legitimate exercise of the said rights under the Data Privacy Act and its IRR.

Data Protection Officer

Any inquiry or request for information regarding this Statement may be addressed to the following:

Data Protection Officer: Ma. Pacita C. Gopio
12F Sycip Law Center Building
105 Paseo de Roxas St., Legaspi Village, Makati City
(+632) 840-4108/551-7118
This email address is being protected from spambots. You need JavaScript enabled to view it. 


Data Privacy Manual
Data Protection Officer (DPO) Registration
Certificate of Registration for Data Privacy Act

 

Name of Officials

  Board of Directors
       
    Dir. Tomas T. De Leon Jr.
Chairman
Profile
 
   
  Members  
   
  Dir. Pamela B. Felizarta
Profile
Dir. Reynauld R. Villafuerte
Profile
Dir. Eusebio A. Cortez
Profile
 
  jennifer tantan  
  Dir. Jennifer A. Tantan
Profile
Dir. Benilda Fatima R. Abuy
Profile
Dir. Benjamin G. Salanatin
Profile
 
       
  Dir. Ricky T. Bacolod
Profile
  Dir. Alberto R. Morales
Profile
 
Executive Committee (Functions)
 

 

   
    Dir. Tomas T. De Leon Jr.
Chairman
   
   
  Dir. Pamela B. Felizarta
Vice-Chairperson
Dir. Eusebio A. Cortez
Member
Dir. Reynauld R. Villafuerte
Member
 
     
  Dir. Jennifer A. Tantan
Member
  Dir. Benilda Fatima R. Abuy
Member 
 
Audit and Risk Management Committee (Functions)
   
  Dir. Jennifer A. Tantan
Chairperson
 
   
  Dir. Benjamin G. Salanatin
Member
  Dir. Ricky T. Bacolod
Member
Dir. Benilda Fatima R. Abuy
Member
Corporate Governance and Remuneration Committee (Functions)  
       
    Dir. Tomas T. De Leon Jr.
Chairman
   
   
  Dir. Pamela B. Felizarta
Member
Dir. Reynauld R. Villafuerte
Member
Dir. Eusebio A. Cortez
Member
 
     
  Dir. Benjamin G. Salanatin
Member
  Dir. Ricky T. Bacolod
Member
 
Corporate Officers
       
    Mr. Eusebio A. Cortez
Acting President & CEO
 
   
   
  Atty. Reynauld R. Villafuerte
Acting General Manager
Atty. Dennis P. Dinglasan
Corporate Secretary
Atty. Jaylord P. Dela Cruz
Administrative Head/Compliance Officer
Ms. Marites Ravelo
Corporate Teasurer
 

 

Management Team
       
    Mr. Eusebio A. Cortez
Acting President and CEO
 
   
   
  Atty. Reynauld R. Villafuerte
Acting General Manager
Ms. Shirley A. Palapal
Accounting Head
Mr. Mario T. Canlas
Marketing Head
Atty. Jaylord P. Dela Cruz
Administrative Head
 

 

Vision and Mission

Vision

By 2029, LIBI shall be one of the leading and most trusted insurance brokerage firms, with customer satisfaction as its top priority by leveraging technology to serve its clients, and increasing its competitiveness in the industry while contributing to global sustainability, United Nations Sustainable Development Goals (UNSDG), disaster resilience, and fostering equity and inclusivity.

Mission

 To provide accessible, competitively-priced and responsive insurance services to all LBP borrowers and clients.

 To efficiently facilitate processing of insurance requirements of LBP.

Core Values

-Social Responsibility (Service to Community and Customer Satisfaction)
 Excellence (Quality and Competitiveness)
 Professionalism (Teamwork, Dedication, Commitment, Competence and Mutual Respect)

Quality Policy

We are steadfast in our pursuit of service excellence and reliability. At LBP Insurance Brokerage, Inc., we go beyond expectations to meet the needs of our clients, taking full responsibility for our institutional service commitments. We continuously strive for competence in all aspects of our operations and adhere to our standards without reservation or limitation.

We are guided by a clear framework for setting quality objectives and are committed to satisfying applicable regulatory and client requirements, as required by prevailing standards. This is key to our continual improvement of the Quality Management System (QMS).

We believe in our vision “By 2029, LIBI shall be one of the leading and most trusted insurance brokerage firms, with customer satisfaction as its top priority by leveraging technology to serve its clients, and increasing its competitiveness in the industry while contributing to global sustainability, United Nations Sustainable Development Goals (UNSDG), disaster resilience, and fostering equity and inclusivity.” In pursuit of this, we commit to the following:

 Live by the fundamental principles of the insurance industry, strictly complying with statutoryand regulatory requirements, including adherence to our Code of Conduct and EthicalStandards;
 Foster an ideal institutional culture of mutual respect and accountability, where every teammember demonstrates appropriate behavior and sound knowledge in their respective fields;
 Uphold courtesy, resilience, patience, and promptness in addressing client concerns andcomplaints, with professionalism at the core of our service;
 Go the extra mile in ensuring client satisfaction, actively welcoming feedback and using it asan opportunity to further enhance our processes

To achieve these objectives, we shall:

 Provide a structured framework for setting quality objectives aligned with strategic goals;
 Uphold a firm commitment to satisfy applicable legal, regulatory, and customer requirements;
 Maintain a commitment to the continual improvement of our Quality Management System.

Additionally, we affirm our compliance with the principles outlined under IC Memorandum Circular 
No. 2023-01, which implements the Republic Act No. 11765, also known as the Financial Products and Services Consumer Protection Act. In doing so, we commit to:

 Promoting fair, transparent, and responsible dealing with all clients;

 Ensuring client welfare, protection, and access to redress mechanisms;
 Embedding consumer protection principles into our governance, risk management, and operational processes.

Together, these principles serve as the foundation of our commitment to uphold the highest 
standards of service, ethics, and integrity in the insurance brokerage industry.